Streamline your client communication

Client services are best described as the processes and interactions by which a law firm communicates with its clients. This includes support resources such as helpdesk, consulting services, product information and client-facing technology.

How clients communicate with their lawyer is changing, particularly as they become more familiar with the benefits of cloud technology when using other personal services such as online banking.

Embracing this digital shift, clients expect a quicker more convenient service often for less and it is technology that plays a leading role in delivering on these expectations.

For more information on using technology to deliver client services, book a demonstration of LEAP with a Product Consultant here.

As a client, you want quick, simple, and convenient access to any legal services and information you require.

The adoption of client-facing technology, such as mobile apps, web chat facilities, and client portals, makes this possible. These digital solutions allow clients to connect and collaborate with their lawyer from any device, at a time that's right for them.

Client portals provide your customers secure and easy access to legal documents, financial information, collaboration tools, appointment booking facilities, online payment options, and your law firm's service information in a digital format.

Click here for more information on using technology client portals.

Depending on client needs, it’s still important for law firms to use a broad range of communication methods when delivering client service, from traditional face-to-face meetings and phone, to digital methods, such as email, video call or perhaps even chat facilities.

However, one method that is revolutionising the way law firms communicate with their client is client portals.

Self-service portals provide an online platform for clients to communicate, collaborate and connect with their lawyer at a time that is right for them. They enable clients to securely share documents, book appointments, pay bills and access financial information digitally without having to visit the office.

Acting as a law firm’s online assistant, LEAP’s client portal LawConnect supports client service beyond traditional office hours.

Enabling law firms to work smarter not harder, LawConnect provides a digital self-serving solution, full of innovative features that meet the service expectations and communication requirements of today’s digitally savvy client.

Find out more about LawConnect, which allows clients and lawyers to collaborate on documents, engage with one another, and share information when convenient.