How Wason Male & Wagland is transforming legal services with LEAP’s AI tools

In an era where legal professionals face growing pressure to deliver faster, more accurate results whilst managing increasingly complex workloads, forward-thinking lawfirms are finding ways to work more intelligently. One firm is Hertfordshire-based Wason Male & Wagland, which has embraced artificial intelligence to transform its operations and deliver improved outcomes for clients.

AI: A catalyst for legal efficiency and service excellence

As highlighted in the recent Law Society Gazette feature, “How law firms can harness AI to boost legal efficiency and enhance client service”, Wason Male & Wagland’s journey is a compelling case study in how legal technology can drive meaningful change. The firm has successfully integrated AI into its daily workflows using LEAP’s legal practice management solution - cutting down on repetitive administrative work and enabling solicitors to focus on delivering high-quality legal advice.

Tracy Ann Hatswell, Managing Partner at the firm, shares her experience:

“AI has been a game-changer for us. Tasks that once took hours - like searching case details, preparing documents, or finding relevant legislation - can now be completed in minutes. That extra time goes straight back into providing better service to our clients.”

Smarter workflows, stronger client relationships

By automating time recording, case searching and document drafting, Wason Male & Wagland has not only reduced errors and boosted internal efficiency, but also enhanced client communication. With instant access to reliable legal research and up-to-date case information, the team can provide advice more quickly and confidently - strengthening trust and satisfaction.

Tracy continues:

“Our clients may not realise we’re using AI in the background, but they definitely see the results … It’s helped us reduce the strain of repetitive admin tasks and allowed our solicitors to concentrate on the work that really makes a difference.”

Hear directly from Tracy

To see first-hand how LEAP’s AI tools have made a difference, click here to watch Tracy’s testimonial.

Why Choose LEAP?

LEAP’s AI-powered tools have been purpose-built for the needs of law firms. With capabilities ranging from automated legal research to intelligent time recording, LEAP helps firms improve accuracy, reduce risk, and scale efficiently.

As Tracy concludes:

“Firms that embrace AI now will be the ones that thrive. It’s no longer something for the future, it’s something we’re benefiting from today.”